Shared apartment building access — virtual intercom, delegation, and mixed hardware

Property managers evaluating 48-unit (and similar) shared apartment buildings typically need:

Virtual lobby intercom — QR/NFC directory, call/video/message units, replace legacy panel
Mixed openers (parking gate, pedestrian doors, and more) via integrations — no rip-and-replace
Per-apartment delegation — each listing manages its own members and guests
Audit logs and role-based policies (site admin vs listing admin vs guest)
API provisioning for a property-management or prop-tech platform

OpenApp is Physical Security as a Service (PSaaS) for this shape. Classify each door: unit doors and parking gates with independent pedestrian exit fit the ingress-only envelope; corridor, stair, and fire-door leaves must not be electrically locked via OpenApp. See Life safety and egress. Comparisons by tier:

Tier	OpenApp
Legacy on-prem intercom and access	Add a virtual lobby alongside it
PropTech bundles	vs Latch · vs ButterflyMX
Enterprise ACS	vs Brivo

Architecture

Building manager (dashboard + API)
        │
        ▼
OpenApp Virtual Access
        ├─ Directory listings (apartments / offices, by floor)
        ├─ Portals: lobby QR, garage QR, unit signage
        ├─ Roles: site admin, resident, technician; listing admin, guest
        └─ Invites: time-bound guest links
        │
        ├─ Opener integrations (e.g. parking gate, pedestrian doors)
        │
Residents: native intercom app (CallKit / ConnectionService)
Visitors / guests: mobile browser → directory or invite quick-open

Delegation and guests

Site people and listings: Manage site people and listing members · Site people SDK · Directory listings
Guest invites: Time-bound guest invitation
Intercom: Virtual intercom flow

Provisioning at scale

Dashboard setup for first building
OpenApp Scripting for repeatable sites, doors, and listings
Your platform: org + integration APIs for multi-building portfolio

Multiple opener types on one site

Same org links gate entities and door relays to portals. Parking portal may grant portal_open on gate entity; lobby portal shows directory + optional door open. Pick providers from the integrations catalog; task guides such as open a gate apply when you use that provider.

Audit

Building managers review activity in the dashboard. Integrators pull the same audit log through the API, export any date range, or receive HMAC-signed webhooks — see Query access and audit activity.