Call notifications (web and native)

Residents can be notified about incoming portal calls through two parallel channels:

1. Native app (recommended for mobile) — iOS VoIP (PushKit) and Android FCM data show the system incoming-call UI (CallKit / ConnectionService). See the mobile app guide.
2. Web Push — browsers and PWAs subscribe with VAPID. Choose Allow notifications on the Get visitor calls wherever you are banner at the top of the dashboard, or on the Call notifications card in Settings → Account security.

The banner and card appear once you’re on a listing that receives visitor calls. They show Browser notifications are blocked when the browser denied permission, and Reconnect call notifications when permission is granted but this browser isn’t subscribed yet.

Enable call notifications prompt on Home listings.(click to enlarge)

Close

Use either or both. If you install the native app, you typically do not need browser notifications on your phone.

Browser setup (Web Push)

Tip

If you primarily answer calls on your phone, use the native app and reserve Web Push for desktop browsers.

Chrome

1. Click the lock or information icon in the address bar.
2. Click Site settings.
3. Find Notifications and change to Allow.
4. Refresh the dashboard and choose Allow notifications.

Firefox

1. Click the lock icon in the address bar.
2. Click Clear Cookies and Site Data, or open More Information.
3. Under Permissions, set Notifications to Allow, then refresh the dashboard and choose Allow notifications.

Safari

1. Safari menu → Settings for This Website.
2. Set Notifications to Allow.
3. Refresh the dashboard and choose Allow notifications.

Microsoft Edge

1. Click the lock icon in the address bar.
2. Click Permissions for this site.
3. Set Notifications to Allow, then refresh the dashboard and choose Allow notifications.

Native app (iOS / Android)

• Install from openapp.house/mobile (when your operator enables public listings).
• Ensure push permissions are granted. Server-side APNs VoIP + FCM must be configured (PUSH_CHANNELS.md in the backend crate).